Shepherd Support

If you need help using Shepherd, have a question, or encounter a problem, we’re here to help.

Email: support@shepherdhq.app

We typically reply within 24–48 hours.

Common Questions

Where is my data stored?

Your data is stored locally on your device. Sync is optional and encrypted. Shepherd cannot read your private content.

I lost access to my device

If you were using local-only mode, your data lives only on that device. We strongly recommend enabling encrypted sync or device backups.

The app isn’t working correctly

Please include:

• Your device model
• iOS version
• What you were doing when the issue occurred