Frequently Asked Questions

Answers to common questions about Shepherd.

Where is my data stored?

Your data is stored locally on your device. Sync is optional and encrypted. Shepherd cannot read your private content.

I lost access to my device

If you were using local-only mode, your data lives only on that device. We strongly recommend enabling encrypted sync or device backups.

The app isn't working correctly

Please include:

• Your device model
• iOS version
• What you were doing when the issue occurred

Still need help? Email support@shepherdhq.app and we'll get back to you within 24-48 hours.