Privacy Policy
This Privacy Policy explains how Shepherd (also referred to as Shepherd Tasks) (“we,” “us,” or “our”) collects, uses, and shares information when you use our app and related services (the “Service”).
If you have questions, contact us at hello@shepherdhq.app.
1. Who We Are
Legal entity: Shepherd HQ
Address: Shepherd HQ, 124 City Road, London EC1V 2NX
Website: shepherdhq.app
2. Information We Collect
2.1 Information you provide
- Account information such as email address, password, and authentication tokens when you create an account.
- Profile information you choose to provide.
- Content you create such as tasks, notes, projects, habits, journal entries, and any attachments you upload.
- Support communications when you contact us.
2.2 Information collected automatically
- Usage data (e.g., app interactions, screens viewed, and feature usage) collected via analytics.
- Device and technical data (e.g., device type, OS version, app version, language, and time zone).
- Crash and diagnostics data to help fix bugs and improve stability.
- Push notification tokens if you enable notifications.
2.3 Payment and subscription data
If you subscribe, purchases are processed by the app store (Apple App Store or Google Play) and our subscription provider. We do not receive your full payment card details. We may receive subscription status and purchase metadata (e.g., subscription tier, renewal status, and transaction identifiers).
3. How We Use Information
- Provide, operate, and maintain the Service.
- Authenticate users and secure accounts.
- Sync and back up your content across devices.
- Improve features, performance, and reliability.
- Provide customer support.
- Send service-related communications (e.g., security or account notices).
- Process subscriptions and manage entitlements.
4. How We Share Information
We share information only as needed to provide the Service, including with:
- Cloud infrastructure and database providers (e.g., Firebase) for authentication, storage, databases, analytics, crash reporting, and push notifications.
- Subscription management (RevenueCat) for managing entitlements and paywalls.
- App stores (Apple App Store, Google Play) for purchase processing.
We do not sell your personal information.
5. Third-Party Services We Use
Based on the current implementation, the Service uses the following third-party services:
- Firebase (Authentication, Realtime Database, Storage, Analytics, Crashlytics, Cloud Messaging, App Check)
- RevenueCat (subscriptions and paywalls)
- Apple Sign-In and Google Sign-In (if enabled)
These services may collect information as described in their own privacy policies.
6. Data Security
We take reasonable measures to protect your information using industry-standard security practices, including encryption in transit and access controls. Some user data may be encrypted before it is stored in the cloud.
7. Data Retention
We retain personal information as long as needed to provide the Service or comply with legal obligations. You may request deletion of your account and associated data; some data may be retained as required by law or for legitimate business purposes (e.g., fraud prevention).
8. Your Rights and Choices
Depending on where you live, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing. You can request these by contacting us at hello@shepherdhq.app.
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws, including the right to lodge a complaint with your local supervisory authority.
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of certain data sharing. We do not sell personal information.
9. Children’s Privacy
The Service is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.
10. International Transfers
Your information may be processed in countries other than where you live. We use service providers that operate globally and apply appropriate safeguards to protect your data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will update the effective date above and, if the changes are material, provide additional notice as required by law.
12. Contact Us
Shepherd Privacy Team
Email: hello@shepherdhq.app
Address: Shepherd HQ, 124 City Road, London EC1V 2NX